Customer Testimonials
Blackstone Chevrolet is the best place to find an awesome sales team who are friendly, polite and don't pressure you. They have the best prices in the area. Believe me, we did our homework. The purchase process went smoothly. We did not intend to buy a car that day but could not pass up the quality we received for the value we got. If you want to experience the best auto shopping or purchase in the central valley, please go into Blackstone Chevrolet and ask for Ramfis. He will assist you, not coerce you. We plan to bring other ...
Worst customer service there besides the service dept. The floor manager acts like you’re invisible and there is zero sense of urgency. We just purchased a truck not even 3 weeks ago and have had multiple problems with it and they keep claiming they aren’t liable. We finally took it to a different automotive shop to be repaired. ALSO, on their google reviews they have, they replied back to all the positive reviews and not my negative review. Wouldn’t you want to rectify an issue at your business??
I don’t like posting 1 star reviews, but my car was returned to me completely filthy after this dealership had my car for 5 months. They didn’t have the part needed for the repair for 5 months and refused to provide me with a loaner vehicle during that time. On top of that, while the main repair was covered under warranty, I was still given a bill of $1000 for 4 hours of labor to change some wiring in the engine bay. When I asked for photos and other documentation of the repair the first few months I was repeatedly ignored until the ...
Sloppy work. residual oil leak after an oil change. poor communication. wait was to long.
Great place to do business with completely satisfied with my entire purchase experience highly recommend to anyone looking for a new vehicle.
Garry gaynor and George villabos was fast and effective on my auto loan I purchased a 2018 Hyundai sonata Eddie bisuano
Garry gaynor and George villabos very fast and courteous on my purchase 2018 Hyundai sonata it has all the equipment I was looking for I give them 5 stars Edward bisuano thankyou
My salesman Garry gaynor and mgr George villabos was quick in processing my deal I purchased 2018 Hyundai sonata limited very happy I give them 5 stars Eddie bishuanothankyou
Alicia Sanchez I give Garry Gaynor and Danny Jackson 5 stars for a great deal on 2021 maxima thank you.
Jyvana mybala thanks for my 2018 Nissan tracks I give Garry Gaynor and Chris Gonzalez five stars thank you for your service
Ruben and Yvonne romo I want to thank dany Jackson mgr and Garry Gaynor sales rep. For their service purchasing a Chevy equinox 2019 thank you for a good deal
Thankful that it didn't take a long time to fix my problem thank you
I’ve always received excellent service from this dealership. It doesn’t matter if I’m purchasing a vehicle or taking it in for service. Thanks I appreciate it.
They genuinely worked. On the problem until it was figured it out . It was a problem that didn't always show up so that made it harder to fix but they were willing to listen and continue to try and fix it until it was fixed thank you
Happy with our purchase. Thank you for your help. We appreciate their help with our purchase!
Blackstone Chevrolet is full of fallse and manipulative advertising. Their sales and finance team thrives on pressure and aggressive techniques to upsale over priced "dealer products". I do not recommend this dealership.
The dealerships was clean and. Everyone was helpful and professional. Excellent job in the service staff was very professional as well.
SERVICE WAS GREAT.AS AN EMPLOYEE I FELT OVERCHAHGED BY RUBEN AS I WAS CHARGED THE POSTED PRICE TO THE PUBLIC FOR A SMOG I COULD GET DOWN THE STREET FOR $15.00 LESS
I have taken my vehicle in 8 times for the door locks and it is still not fixed. There is zero thorough review so every time new parts ordered over and over. I have to take it back now for the 9th time next week. This takes time away from my job, costs money for gas back and forth, loss of a vehicle I’m making payments on. Requires me to leave the doors unlocked because I am disabled and unable to crawl thru the lift gate to unlock the back door to then unlock the front door. I was very ...
I can describe if I can talk to someone about the whole situation for the work order
I enjoyed working with our agent for or purchase and with the dealership for the additional items we wanted for a new Corvette . It was painless experience. Thank you.
Outstanding service, everything was so simple. I was in and out in about an hour
Michael in the service department was very helpful, professional and kept communication with me through the whole process. Thanks Michael.
I tried to speak with my Service advisor several times. I called and texted. No response. Makes it difficult to plan your schedule when they wont call you back. Plus no rides or loaner cars available for warranty work.
We have purchased many vehicles here from Jeff Caneva. Always a great experience working with Jeff. We have recommended others to buy cars here.
I was very happy that they got my check engine, light off and fix my car. Thank you.
I like being acknowledged the moment I drive in. Whether it is the advisor or one of the young gentlemen helpers, it is nice to be recognized.
Val was the best service person I have dealt with!⭐️ The cashier was very helpful and Jason was helpful.
Unreliable, do not communicate well, didn’t do some of the work requested 3 times, didn’t do work 1st time there, had to Return following week & they had the car 3 days to replace part on air conditioner, bolts stripped on cover to take cover off to replace air filter
very good job fixing our issue, quick service, with updates via email it makes the customer feel like he or she is in the loop with the status at any given time.
Loved my advisor shylow.. fast efficient and had my suv done and out within an hour.
Everyone was very courteous and was able to fit me in on the same day.
Rick was fantastic, great customer service. Courtesy ride to and from dealership was appreciated. Thumbs up
Found the car online, Ryan responded quickly, and set up an appointment. Test drove the car, and worked out a deal, simple and easy, Finance department was very helpful as well
Staff didn’t check my battery at oil change due to not enough time they told me since they had to plug in my car to check the 12v battery. Had to return the following week at 7:45am to have them not charge the car and use a different battery tester to test. The battery failed because car was not charged and recommend to replace. Car does not have any signs of dieing battery. Could have used that tester on my first visit. Dealership is very unorganized and tried to charge me $115 to do something that should have been done ...
The salesman, Nick, was very polite, available and professional. That is where the good experience ended. I was told the vehicle would be washed and detailed prior to picking it up. It was not! And no one had the courage to tell me, I found out when I got in, was offered to bring it back another time for detailing, wasn’t done correctly again, Nick got it taken care of. When they were writing up the contract, they put in a different interest rate than what we discussed for my lease, had to redo the paperwork after providing proof ...
Terrific service; I had a transmission fluid exchange. Work was quick and they even washed my car. Thanks for your help and great service, Michael!
Everyone at the dealership was pleasant and courteous. Waited for the vehicle and the work was done in a timely manner.
Negotiated my truck purchase online with Jason V. Jason was very helpful and answered all texts promptly. This purchase was the best experience I’ve had buying a new truck.
Love going in for an oil change, plus a free car wash. The whole waiting time was super fast 🙂
OUTSTANDING SERVICE, AND GREAT COMMUNICATION VERY PLEASED AND HAPPY WITH MY EXPERIENCE THANK YOU VERY MUCH
Val was great. Thanks for taking care of me and my truck. Coming back for sure
The service department did good job fixing the issue with my traverse. I would definitely recommend blackstone Chevrolet service.
Car went in for a major tuneup left with a leak. They had my car for 7 days befit it was ready. And now it appears to still be leaking……
Good experience with Service Department for an ongoing issue (they ended up not being able to find an issue, so that's good?)
It was a pleasant experience. Everyone there was very helpful and very friendly. I would recommend this dealership to friends.
Experience was great. It is my wife's car and she waited for about 2 1/2 hours however. No courtesy ride home or anything... seems like a long wait to me.
In more than 10 years of getting my car servied there NEVER had any one offer to look for a discount WOW this service person did and that blew me away wow great job !!!!
Really knowledgeable and very nice. I bought two vehicles from them within two weeks of each other and both deals went very smoothly.
I received a quick estimate and the work was done just as quick. I was informed of what to expect which turned to be very accurate.
Giovanni was so helpful during the process of buying a new car. He made the experience easy, friendly and stress free! Explained every detail of the car and buying process and made it a wonderful experience. If I buy another car, I’m definitely coming here! Thank you
Sales team were very helpful and courteous. They made the process quick and easy. After car shopping for 2 years and dealing with lots of sales people I learned Blackstone Chevrolet has the best team in the valley. I’m couldn’t be happier with this dealership and my purchase.
I have purchased TWO new Expensive trucks here When it was called Michaels Chevrolet before it was bought out by new owner recently Now its call Blackstone Chevrolet. The sales person was the main reason for this his name is Leo Montes who is a great guy. At that time the service managers were great they took good care of my Trucks over the years. I would drive two hours from my home passing several other closer dealers to take my service to them becouse I will pay more for good service. But now that its owned by new owner ...
GOOD EXPERIENCE WITH DEALERSHIP AND STAFF ALWAYS COMMUNICATIVED PRETTY QUICK AND FAST AFTER MY PARTS WERE ORDERED
They had the perfect car for me, after looking at many dealerships over a week's time. I was about to give up and then I went to Blackstone Chevrolet. When I told the salesman what I was looking for he immediately knew what to show me. I bought a 2024 Chevrolet Trax about 30 minutes later! This was also the fastest and easiest financing experience we have had at any dealership.
The staff was very professional and very pleasant to work with. Very knowledgeable as well.
Good service,fast solutions,professional team,good prices.im recommended.easy financing.friendly and respectable team
David Skinner was in charge of service.He Took care of my problem and extended whatever discounts were available to me. He assured me if the gear chatter continued the torque converter would be replaced and my initial cost would be credited to me. His professionalism and help were deeply appreciated
Rick was very honest and easy to work with. The work provided was complete in one days time
Service was good, but do to being the end of the Day workers are no where to be found.
What good is an appointment when you don't fix your CAR on the SAME DAY !!!
Good experience no pressure car salesman Definitely would return . Pretty Quick Fast And easy stress-free
Outstanding customer service, fast and excellent! Thank you for everything and for taking care of my car. Stefani Pena
They had good customer service I wouldn’t hesitate to go back on my next truck
Everyone at Blackstone Chevrolet treated us well and made the new car purchase experience positive.
Advisor was very helpful. I wish you have shuttle service, it was very inconvenient without it.
Everyone was helpful & courteous when I arrived I love going there everyone was nice and understanding
Wouldn’t listen to customer complaints. Minimize customer instructions. Da da da da da da
Communication was minimal. I had to call another mechanic to explain the work that needs to be done on the invoice I was given. My service advisor was almost non existent. Extremely unhappy with the service I received. Will most likely go to a different dealership moving forward. I was also supposed to get a call from the service manager to explain my issues with the truck and transfer me to another advisor to continue the work. I never got a call back from the manager either. Same horrible service that was provided previously under Michaels Chev. Guess the new ...
We first made contact with Gary almost 3 months ago and there wasn’t a car on the lot that we liked, he kept sending info and pics of Camaros that came in, but again, nothing that we wanted until the last time. Once we got on the lot, he pulled it around and had us in for a test drive I’m just a few minutes. That sealed the deal for me! Next Jason took over and we chatted about price and rates and after a bit of a discussion we got the deal where it was manageable. The entire ...
The service was spectacular, staff went above and beyond. If someone asked what I think of a place to do business, I would have to say, that there’s no other dealership I would take my business to.
Service was fantastic and appreciated the updates from Rick. Will bring our car back for future service needs.
Great staff, and answered all my questions regarding the Chevy Silverado that I purchased, no pressure for anything, very comfortable.
There was little communication between me and the person who was assisting me. I had no idea what the progress of my car was for over 4 hours. I also wasn’t informed about the long wait time. Multiple people were upset in the waiting room, and from them, I gathered that the shop was short staffed that day. I imagined that having an appointment would make my visit shorter, but that was not the case. It makes me question what the point of an appointment was. At the end of my visit, I was only told what they found and ...
Everyone was friendly and made sure that I understood what was going to be done to my vehicle
friendly and helpful sells associate. At the finance office, I would expect that signed paperwork would’ve been handed in a folder rather than given in an unorganized way.
Fantastic customer service. Markus was very professional and knowledgeable. Best car buying experience I’ve ever had.
Sergio was great. The experience was quick and efficient. We got exactly what we wanted.
Service was excellent. Took in our XT4 because a service light came on. Our service rep. worked on getting the replacement part ordered in a timely manner. XT4 was tested to make sure all work was performed correctly. When I went to pick up the XT4 it was washed and detailed. Thank you Blackstone Cadillac?
My car needs exhaust fixed, still under warranty and can’t rent a vehicle for me because it goes over their minimum amount allowed per day. Stopped returning my texts
Well cared for by knowledgeable service adviser and repairs completed as promised. Always treated good.
2nd time spilled oil all over exhaust manifold.next time i'll do it myself
Friendly people, great service . I would definitely come back and enjoy getting a discount coupon in the mail !
Customer service was excellent, the service on my truck left in great running condition. Thank you
Easier check in. Faster service this time.was a bit challenging to use digital access to do the service arranging.
I take my 2015 Cadillac CTS in for an oil change every 3000-5000 miles. I wait for about a hour and a half each time for the service.
My salesman Gio was outstanding! The finance department was efficient and easy to work with All around a very positive experience and I got the truck I wanted!
Friendly service . They took of my concerns and did a follow up to make sure everything was satisfactory .
The appointment was on time, didn’t have to wait long service staff was polite and courteous and very informative. Overall great experience we love our Malibu. Thank you very much.
David did an excellent job., Very impressed with his time, Patience and Effort.. My CT6 came out shining, riding and smelling like new money Crisp and Clean. A+!!
I have plan from gm finance for free oil change and tire rotation but they didnt rotate my tire
Excellent service. vehicle was taken care promptly while I waited. Same day service. Thank you
Jeremiah Navarro is the best service provider in your organization Your engineers and mechanics are the best
Will recommend Nick Simpson to anyone looking for vehicle. Nick made the experience as seamless as possible
I have to say the service department has stepped up their game since Vanessa has stated working at Michaels. Vanessa is always friendly and knowledgeable and seems to understand that customer service is the most important aspect of a customers experience. A year ago I left a negative review because of the lack of quality customer service. We will be customers for life as long as we continue to receive excellent customer service like Vanessa has shown us!!!
We were promised 4 oil changes when purchased Our Traverse, first oil change went well as promised, second oil change not so good, they charged me for the oil change and said the other 3 credits were not showing on our account. Enjoy your $76.39, we won't be returning, ohh, and the new truck I am buying, well it won't be purchased at Michael's!
Micheal Chevrolet had friendly staff Excellent customer service Had my truck in and out within a timely manner !
Sales team will try to pressure you into getting something you don’t want, Then will be upset at you if you don’t comply. Asked what the trade-in value for my vehicle would be, but they were just interested in selling me a new car. Once I asked repeatedly I just want to know the value of my trade-in the salesman went to his manager Danny Jackson and told him I was not interested and Danny said your trade-in is Worth $100 to me. I would describe my experience with the sales team as disrespectful and degrading.
Your service has been less than acceptable. You diagnosed an issue, charged me, and it was incorrect & didn’t fix the problem. You charged me $300+and that was wrong!! Never got the vehicle home….drove right back to shop. You called once, after Monday no word from you….today one week later….. still no word…..now what will you do? Charge me again? I’m upset at you for not repairing it right the first time. Let me hear from you today. Ms Harvey
Tan was great! Very accommodating and friendly. He was not pushy and made the experience very pleasant. The delivery to our home was wonderful! Thank you.